REFUND AND RETURN POLICY

Last updated: August 9, 2026

At Silvana & Osmany CanXport Fashion Finds / CanXportStore.com, we want customers to have clear information about returns, refunds, damaged products, and order issues.

Please review this policy before completing your purchase.

RETURN REQUESTS

For eligible non-defective products, customers may request a return within 7 days of delivery.

To request a return, please contact us at:

canxportorders@gmail.com

Please include:

• Your full name

• Order number

• Product you wish to return

• Reason for the return

• Photographs when the product is damaged, defective, or incorrect

A return must be authorized before being sent back.

Do not return products directly to the address shown on a shipping label unless we specifically instruct you to do so. Because we work with international suppliers and fulfillment partners, the appropriate return location may vary by product.

RETURN CONDITION

To qualify for a voluntary return, the product must generally be:

• Unused

• Unworn

• Unwashed

• In substantially the same condition in which it was received

• Returned with original tags, accessories, and packaging when applicable

We reserve the right to decline a voluntary return when a product has been used, damaged after delivery, altered, or returned incomplete, subject to applicable consumer-protection laws.

DISCOUNTED AND SALE ITEMS

Items purchased at a discount, on clearance, or through a promotional offer are generally considered final sale for change-of-mind returns, unless otherwise stated.

However, this does not affect any rights you may have under applicable law when a product is defective, damaged, materially different from its description, or incorrectly supplied.

STORE CREDIT

When an eligible non-defective item is accepted for return under our voluntary return policy, we may provide store credit after the returned product has been received and inspected.

Where a cash refund or other remedy is required by applicable law, the legally required remedy will apply.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is:

• Damaged

• Defective

• Incorrect

• Missing important components

• Materially different from what you ordered

please contact us promptly at canxportorders@gmail.com.

Where possible, include photographs showing the issue.

We will review the claim and, depending on the circumstances and applicable law, may provide an appropriate remedy such as:

• Replacement

• Refund

• Store credit

• Other appropriate resolution

Customers will not be required to waive statutory consumer rights provided by applicable law.

NON-RETURNABLE ITEMS

For health, hygiene, or safety reasons, certain products may not be eligible for voluntary change-of-mind returns once opened, worn, or used.

These may include, where applicable:

• Underwear

• Lingerie

• Swimwear with removed hygiene protection

• Earrings or certain pierced jewelry

• Personal-care products

• Beauty products

• Other hygienic or intimate-use items

Defective, damaged, or incorrectly supplied products will still be handled in accordance with applicable consumer-protection law.

RETURN SHIPPING

For voluntary change-of-mind returns, the customer may be responsible for return-shipping costs unless otherwise agreed.

For products that are confirmed to be defective, damaged, or incorrectly supplied, return-shipping responsibilities will be handled according to the circumstances and applicable law.

Please contact us before returning an item so that we can provide the appropriate instructions.

ORIGINAL SHIPPING COSTS

Original shipping charges are generally non-refundable for voluntary change-of-mind returns unless otherwise stated or required by law.

If an order qualifies for cancellation or reimbursement under applicable consumer-protection legislation, any legally required refund will be provided.

REFUND PROCESSING

Once an authorized return is received, we will inspect it and notify you of the outcome.

If a monetary refund is approved, it will generally be issued to the original payment method unless another method is required or agreed upon.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at:

canxportorders@gmail.com

We will make reasonable efforts to accommodate cancellation requests that have not yet entered fulfillment.

Once an order has been processed or shipped, it may no longer be possible to cancel it through our normal voluntary cancellation process.

Nothing in this section limits cancellation rights that may apply under applicable consumer-protection legislation.

LOST OR UNDELIVERED ORDERS

If an order does not arrive within the expected delivery period, please contact us so we can review the shipment with the supplier or carrier.

Where applicable, we will work with you to determine an appropriate resolution.

EXCHANGES

Because products may be fulfilled by different international suppliers, direct exchanges may not always be available.

If you would like a different size, colour, or product, please contact us. Depending on the item, we may arrange a return and store credit or another appropriate solution.

ONLINE PURCHASE RIGHTS

Customers may have additional rights regarding online purchases under the consumer-protection laws applicable in their jurisdiction.

Nothing in this Refund and Return Policy is intended to restrict rights that cannot legally be waived.

CONTACT US

For return, refund, damaged-item, or order-related questions, contact:

Silvana & Osmany CanXport Fashion Finds
Website: https://canxportstore.com
Email: canxportorders@gmail.com

Please include your order number whenever contacting us about a purchase.